Shipping policy

At Pawwet, we understand the importance of timely delivery and hassle-free shipping. That's why we offer worldwide free shipping on all orders, no matter where you are located.

Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or holidays, processing times may vary, but we always strive to dispatch your order as quickly as possible.

Shipping Times:

  • Once your order has been processed, it will be shipped via our trusted carriers. Shipping times vary depending on your location and the shipping method chosen at checkout.
  • Domestic orders within [Country] usually arrive within 5-7 business days after dispatch.
  • International orders may take anywhere from 7-21 business days to arrive, depending on customs clearance and the efficiency of postal services in your country.

Tracking Your Order:

  • Upon shipment, you will receive a confirmation email containing your tracking information. This allows you to monitor the progress of your delivery and estimate its arrival time.

Customs and Duties:

  • Please note that international orders may be subject to customs duties and taxes imposed by the destination country's customs office. Pawwet is not responsible for any additional charges incurred during the customs clearance process. It is the responsibility of the customer to cover any applicable customs fees.

Undeliverable Packages:

  • In the event that a package is returned to us due to an incorrect address provided by the customer or if the package is unclaimed, we will contact you to arrange for re-shipment. Additional shipping charges may apply for re-delivery.

Lost or Damaged Packages:

  • While we take great care in packaging and shipping your orders, we cannot be held responsible for lost or damaged packages once they are in the possession of the carrier. However, if your package is lost or arrives damaged, please contact us immediately, and we will work with you to resolve the issue.

Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order's delivery, please don't hesitate to contact our customer service team. We're here to help!

Thank you for choosing Pawwet for your shopping needs. We appreciate your support!